Five Star Cleaners

Privacy Policy

PRIVACY POLICY FOR Five Star Cleaners WEBSITE

1. INTRODUCTION

Five Star Cleaners ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.

2. INFORMATION WE COLLECT

2.1 Information You Provide
We collect:

Name
Contact information
Payment info
Garment preferences
Communication preferences

2.2 Opt-In Consent Records
We store date/time, method, phone number, and consent text when you opt in.

2.3 Automatically Collected Data
We collect device info, IP address, geolocation, page views, time spent, etc.

2.4 Cookies
We use tracking tools like cookies, web beacons, and pixel tags.

3. HOW WE USE YOUR INFORMATION

We use your data to:

Provide services
Fulfill orders
Send SMS updates and promotions
Personalize your experience
Support customers
Improve operations
Ensure security
Meet legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may share your data with:

4.1 Service Providers (payments, hosting, support, messaging)
4.2 Affiliates under our control
4.3 Legal authorities (when required)
4.4 Business transfers (e.g., sale or acquisition)
4.5 Third parties with your explicit consent
4.6 Note: We never sell or rent your personal info.

5. TEXT MESSAGE COMMUNICATIONS

5.1 Consent
Only sent to users who opt in.

5.2 Content
Promotions, order updates, reminders (max 3/month)

5.3 Toll-Free
Some messages may be sent from a toll-free number

5.4 Opting Out
Text "STOP" to unsubscribe

5.5 Help
Text "HELP" or call

(503) 282‑9296

6. DATA SECURITY

We safeguard your personal data with appropriate security measures.

7. DATA RETENTION

We store data only as long as needed, including 4 years for opt-in records.

8. YOUR PRIVACY RIGHTS

You may request:

Data access
Correction
Deletion
Processing restrictions
Portability
Objection to processing

9. COOKIE POLICY

9.1
What are Cookies – Small files stored on your device

9.2
Types – Essential, performance, functionality, targeting

9.3
Managing – You can manage cookies via browser settings

10. THIRD-PARTY LINKS

We’re not responsible for third-party website privacy policies.

11. CHILDREN’S PRIVACY

We do not knowingly collect data from anyone under 13.

12. CHANGES TO THIS POLICY

Updates will be posted with a new "Last Updated" date.

13. CONTACT US

Phone:

(503) 282‑9296

Mail:

1400 NE Broadway, Portland, OR 97232
2209 SE Hawthorne Blvd, Portland, OR 97214